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Fortune500 public company in the education & care space looking to do a Product Validation
Design Sprint Challenge
How might we scale from 650K to 3M users without losing the white-glove experience that defines our brand?
Practices Involved
Frame Business Strategy
Build Customer Journeys
Design Experiences
What We Did
Developed playbook to scale the product experience
Constructed a robust user experience journey map
Prioritized action plan for frontstage touch points and backstage processes
Created a custom solution design framework
Built and tested high-fidelity prototype (20 screens) with real users
Value Delivered
Napkin to launch-ready prototype in 6 weeks
Clear pathway to personalized, dependable and on-demand service at scale
Intuitive user experience with personalized dashboard and auto recommendations
Organizational alignment between customer value, business economics and product design
Improved service-level productivity
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