Most automation projects fail. Not because of the technology. Because no one actually walked the end-to-end process before trying to digitize it. (Flowcharts in a conference room don't count!) In regulated industries like pharma and healthcare, the stakes are even higher. You can't just "automate it" and hope for the best. A broken process that gets automated is still a broken process. It just fails faster. And the consequences are real, from compliance failures to patient sa