Fortune500 public company in the education & care space looking to do a Product Validation
Design Sprint Challenge
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How might we (HMW) scale the ideal user experience while sustaining a premium ("white-glove") experience for the end-customer
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How might we design a robust User Experience that can serve as a blueprint for visualizing & communicating the product and service vision
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How might we ensure that the product/service offering can scale to meet the unique needs of our customers
Practices Involved
Frame Business Strategy
Build Customer Journeys
Design Experiences
What We Did
Developed playbook to scale the product experience
Constructed a robust user experience journey map
Prioritized action plan for frontstage touch points and backstage processes
Created a custom solution design framework
Built and tested high-fidelity prototype (20 screens) with real users
Value Delivered
Napkin to launch-ready prototype in 6 weeks
Clear pathway to personalized, dependable and on-demand service at scale
Intuitive user experience with personalized dashboard and auto recommendations
Organizational alignment between customer value, business economics and product design
Improved service-level productivity